Team & control
Decide who sees what, and see who did what
Invite your team, give each role view or manage rights per module, and keep a log of changes with the IP address they came from. Shop settings and master-data import live here too.
01What it handles
The controls behind the counter
What the owner or administrator sets up once and then checks from time to time.
- 01
Workspace signup with approval
A new workspace is set up in four steps and becomes active once an administrator approves it.
- 02
Roles and permissions
Build roles that can view or manage each module, so a technician can look up stock without editing products.
- 03
Invitations
Invite staff to the workspace with the role you choose for them.
- 04
Activity log
Changes are logged with who made them, when, and from which IP address.
- 05
Shop settings
Branding, document numbering, deposit rules, capacity and legal texts per language.
- 06
Master-data import
Bring records over from your previous system. Each file is analysed, validated and only then executed, and importing again does not create duplicates.
Team and control
Everyone sees exactly their part
Roles decide, module by module, who can manage, who can only view and who sees nothing. The roles below are examples; you name and set your own.
- 01
Roles, layer by layer
Each role is a set of permissions over the same workspace.
- 02
Manage, view or nothing
For every module, a role can manage it, only view it or not see it at all.
- 03
Invite people into a role
Invite a colleague and they join with the role you picked.
- 04
Every action is logged
The activity log records who did what and when, with the IP address.
02How the work flows
From signup to a working team
The order most shops follow when they move to SmartService.
- 01
Sign up and get approved
Create the workspace in four steps. It opens once an administrator approves it.
- 02
Set up the shop
Add your branding, numbering patterns, deposit rules and the legal text for each language you print in.
- 03
Import your master data
Upload your existing records, check the analysis and the validation results, then run the import.
- 04
Create roles and invite the team
Set view or manage per module for each role and send the invitations.
- 05
Review and get help
Check the activity log when something looks wrong, and open a support ticket from inside the app.
03Closer look
View or manage, module by module
An example with three roles. You name the roles and set every cell yourself.
| Module | Owner | Counter | Technician |
|---|---|---|---|
| Service & repair | Manage | Manage | Manage |
| Sales & POS | Manage | Manage | No access |
| Customers & messages | Manage | Manage | View |
| Inventory & warehouses | Manage | View | View |
| Purchasing & document import | Manage | No access | No access |
| Invoicing & print design | Manage | View | No access |
| Finance | Manage | No access | No access |
| Reports & dashboard | Manage | View | No access |
| Team & control | Manage | No access | No access |
Two levels per module
Same rules on the phone
Turkish, English or German
04Works with
Settings that reach every module
Service & repair
Deposit rules and capacity from the settings apply when devices are checked in.
Invoicing & print design
Document numbering patterns and the legal text per language are set here and used on every printed document.
Mobile app
The app uses the roles and permissions you set here, for every person who signs in.
Set up your team in SmartService
Tell us who works the counter, the bench and the stockroom, and we will show you how their roles would look on a demo workspace.