Customers & messages
Find the customer in seconds, with every device they own
Each customer has a number, addresses, saved devices, consent and history. Status updates go out by email or SMS from templates you write.
01What it handles
What a customer record holds
Enough to recognise a returning customer at the counter and keep them informed without phone calls.
- 01
Customer number
Every customer gets their own number, so two people with the same name are never mixed up.
- 02
Phone search in any format
Type the number with or without the country code, spaces or a leading zero. The search still finds the customer.
- 03
Addresses
Keep more than one address per customer for invoices and delivery.
- 04
Saved devices
Devices with their IMEI or serial number stay on the customer. The next repair starts from the saved device.
- 05
Consent on record
KVKK and GDPR consent is stored with the customer, so you can see who agreed to what.
- 06
In-app inbox
Staff see new events in a real-time inbox inside the app.
Customers
The customer sees what the shop sees
Customers check themselves in from their own phone and follow their repair through a tracking link, without an account.
- 01
Scan at the counter
The counter shows a QR code. It opens a check-in form on the customer's phone that stays valid for 20 minutes.
- 02
The customer types, not the staff
They enter their own details and device and see your consent text. The record appears in the shop straight away.
- 03
Staff move the status
The technician changes the status from the queue as the repair progresses.
- 04
The customer is kept informed
Using your email or SMS templates, the customer gets a message about the new status with a link to the tracking page, which shows where the repair stands.
- 05
Links you control
A tracking link can be rotated or revoked at any time. A revoked link stops working.
02How the work flows
From first visit to the next one
The customer is created once and reused everywhere.
- 01
Create or find the customer
At the counter, by phone search, or from the customer's own phone through QR self check-in.
- 02
Record consent and devices
Save the consent they gave and the devices they brought in.
- 03
Send updates by template
When a repair changes status, an email or SMS goes out from the template for that status.
- 04
Pick up where you left off
On the next visit, saved devices, past repairs and sales are already on the record.
03Closer look
Updates customers can check themselves
Messages carry a secure tracking link, so customers follow their repair without calling the shop.
Templates per status
Test before it goes out
A link you control
04Works with
Connected to the rest of the shop
Service & repair
Repairs are opened on the customer and their saved devices, and status changes send the customer's messages.
Sales & POS
Attach the customer to a counter sale, and the sale appears in their history.
Finance
Customers can have a current account with a statement of what they owe and what they have paid.
See your customer records in SmartService
Tell us how you keep in touch with customers today and we will show you the same flow on a demo workspace.