Watch & wearable repair
Watch repairs recorded as watches, not as phones
Watch is its own device type in SmartService. Record the model and serial number, photograph the case and strap at intake, keep batteries and small parts on labelled shelves and let the owner follow the repair online.
01A working day
A day in a watch repair shop
Small devices, small parts, careful records.
- 01
Record the watch
Add it under the customer as a Watch, with brand and model from the catalogue or your own entries, its serial number and the fault.
- 02
Photograph the condition
Take photos of the case, glass and strap with the mobile app's camera at intake, so marks are on record before work starts.
- 03
Work it at the bench
Assign it to a technician and move it through the statuses. Waiting for part shows the customer why it's taking longer.
- 04
Use small parts from stock
Batteries, straps and glass come off a labelled shelf location. The movement is recorded, and the stock count stays right.
- 05
Let the owner follow it
The tracking page shows the status, your diagnosis, the photos and the remaining balance, without the customer needing an account.
02Modules you'll use
The parts of the platform a watch shop leans on
Records, small parts and photos from the counter.
Service & repair
The Watch device type, diagnosis, photos, deposits and tracking links.
Inventory & warehouses
Small parts by shelf location, with variants and critical-stock alerts.
Customers & messages
Owners with their saved watches and every past repair.
Mobile app
Condition photos straight from the phone camera at intake.
03What matters
What a watch shop needs to get right
Proof of condition and the right tiny part.
- Device type
- Watch is one of five device types, alongside phone, tablet, laptop and other.
- Catalogue
- The built-in catalogue includes smartwatch models. Add the brands and models you service that it doesn't have; the catalogue is editable per business.
- Condition
- Photos and fault notes on each device, taken before work starts and visible on the tracking page.
- Small parts
- Variants such as strap size or colour, several barcodes per item and a shelf location for every unit in stock.
- Deposits
- Take a deposit at intake and refund it if the repair doesn't go ahead. Deposit rules are set in settings.
04Questions
Questions shops like yours ask
01Can I service mechanical watches as well as smartwatches?
Yes. Both use the Watch device type. Add the brands and models you work on to your catalogue if they aren't there already.
02Can I record a serial number?
Yes. Each device stores its serial number, and an IMEI where it has one.
See your watch repairs in SmartService
Tell us what you service and we will set up a demo workspace with your brands in the catalogue.